Zavanti values and respects the privacy of the people we deal with – customers, business partners, investors and staff. In all markets in which we operate we are committed to ensuring that personal information is handled properly by our staff and our service providers, in accordance with local community standards. In individual countries we adopt privacy policies that comply with all local laws and standards.
In Australia, Zavanti Group companies operating in this market, comply with the National Privacy Principles established under the Privacy Act 1988 (Cth) including the Australian Privacy Principles (APPs).
Zavanti Group in Australia comprises Zavanti Australia Pty Ltd ABN 70 110 183 974.
A brief summary of how we manage personal information is set out in this policy. The National Privacy Principles are set out at the end of this policy. Our website privacy practices are also set out at the end of this policy. If you would like further information on the type of personal information we hold and how we collect, hold, use and disclose that information please email firstname.lastname@example.org .
We treat information as personal information if an individual person can be identified from that information.
Collection of Personal Information
We only collect personal information to the extent that it is necessary. We will collect your personal information directly from you wherever it is reasonable and practicable to do so. At or before collection, we always take reasonable steps to ensure that you are aware of the purpose or purposes of collection and the extent to which we may disclose that information. You do not need to give us personal information, but if you don’t, we may not always be able to help you. We will tell you at the time if this is the case.
We will not collect information that is regarded as sensitive under the Privacy Act 1988, such as information regarding your racial or ethnic origin, political opinions or religious or philosophical beliefs, unless you have expressly consented to such collection.
Use and Disclosure
We will only use or disclose your personal information for the purpose for which it was collected unless:
- you have expressly or impliedly consented to its further use or disclosure;
- you would reasonably expect us to use or disclose it in such a way;
- or we are required by law or are otherwise compelled to disclose such information as permitted in National Privacy Principle 2.
- you have expressly or impliedly consented to its further use or disclosure
Quality and Security
We make every effort to ensure the security of personal information we hold. We try to ensure that personal information we collect, disclose and use is complete and accurate. We destroy or de-identify personal information when it is no longer needed.
Access and Correction
Please email email@example.com if you:
- require access to any personal information we hold on you;
- wish to notify us of any change, modification or correction;
- or would like to have your personal information removed from our records.
We will require suitable proof of identity from you before we can grant this access or make these changes. If we agree, we will make any changes you request. If we don’t agree to make changes, we will provide you with the reasons for our decision.
Our marketing and your personal information
We use personal information that we hold about you to identify services and products that may be of interest to you.
We may contact you by email, text message, phone or by post to let you know about our promotions or any new or existing products or services. We also use internet-based marketing.
We may disclose your personal information to other companies in the Zavanti Group, our related entities, and corporate partners to allow them (or us) to tell you about a product or service.
You can contact us at any time if you no longer wish to receive marketing materials from us, our related entities or our partners.
How we hold your personal information and keep it safe
We mostly hold personal information electronically in our IT systems and databases. We use third party service providers to store some personal information. These may include Australian and internationally-based cloud services or the servers of third parties within and outside of Australia.
We take steps to protect the information that we hold about you from misuse, interference and loss, and from unauthorised access, modification or disclosure. We do this by having physical and electronic security systems and by limiting who can access your personal information. We also have online and network security systems in place for our websites, so that the information you provide us online is protected and secure. You can find more information about our website security here.
Because of the nature of the internet, we cannot guarantee the security of your personal information. Please contact us if you become aware of any breach of security.
If we determine that we no longer need information about you, or we are no longer required by law to hold it, we will destroy that information or ensure that it is de-identified.
Your right to access and correct your personal information
You have a right to request access to the personal information that we hold about you and to ask us to correct it.
If you would like to check that the information we hold about you is correct, find out about what information we hold about you, or make a correction, please contact us, either by calling, or writing to us at:
PO Box 245 Woollahra NSW 1350
Phone: 02 8080 4800
Complaints or concerns?
If you have a complaint about how we have managed your personal information, dealt with a request by you to access or correct your personal information, or if you think that we have breached the Privacy Act or a registered APP code, you can make a complaint to us by writing to us at:
PO Box 245 Woollahra NSW 1350
Phone: 02 8080 4800