Customer Engagement and Feedback:

Microsoft actively encourages customer engagement and feedback throughout the release cycle. Customers and partners can provide feedback through various channels, such as the Dynamics 365 Community, user groups, and direct interactions with Microsoft teams. This feedback helps Microsoft understand customer needs, address issues, and improve the product.

In addition to the D365 platform upgrades, Zavanti release its own upgrades. Where possible Zavanti upgrades will coincide with the D365 platform upgrades i.e. twice a year. One in April and the other in October. These upgrades may include new functionality and improvements to existing functionality. All Zavanti upgrades are optional, and we will inform our clients in the form of release notes. Upgrades follow the deployment methodology described in this document.

To comply with regulatory requirements Zavanti may on an ad hoc basis provide updates. This is mostly to do with regulatory reporting requirements or compliance. Zavanti will communicate this to clients prior to the upgrade.