Emails that are queued up in D365 will be sent to the integrated exchange server for delivery.

Assumptions: The email model below uses Dynamics 365’s Server-side Synchronization method as opposed to using email router set up.

Below are the requisites which the client engineer team will need to be fulfilled.

1.   Client to create a AAD username with a mailbox and email address of the user. This will be the sending email address of all email communications sent from Zavanti housing to external and internal recipients. Client to provide appropriate Exchange licenses to the user created.

2.   Content of these emails are configured in D365 and will be covered in our workshop and design sessions.

3.   Engineer to assign an Office 365 license to the above user.

4.   Engineer to send login details to Zavanti (username and password)

5.   Zavanti will be creating a queue in D365 which will be used to configure incoming and outgoing profiles for the email notifications to be sent or received.

For integration between Dynamics 365 and Exchange on premise deployment please refer to the below link

https://learn.microsoft.com/en-us/power-platform/admin/connect-exchange-server-on-premises