If the Invoice submitted by the Maintenance Organisation doesn't match the Work Task, for example the amount differs:
1. Finance team rejects invoice in BC
2. Status in Zavanti automatically changes to Unmatched Invoice
3. A new folder called Invoice Archive is created in the Documents > Invoices folder. The original Invoice is moved to it.
If this occurs, you must rectify the Invoice or the Work Task before the Invoice can be processed.
4. Variation tab appears in Work Task
5. User must create variation Request to reconcile difference
Note: If the Invoice doesn’t match, you can contact the Contractor and explain the issue with the Invoice. They can then amend the Invoice and resubmit it and the Payment process will continue as normal. If they don’t agree to amend, you will need to do a variation to the Work Task and match the Contractor invoice and complete the payment process.