Work Request Types Summary
•Defects: Builder/developer responsibility within defect liability period
•Deferred: Work scheduled for future completion due to constraints
•General: Initial category awaiting proper classification
•Investigation: Scope assessment required before proceeding
•Leasehold: Private landlord Maintenance responsibility
•THM: Transitional Housing Management - routed to DFFH
•Strata: Body Corporate responsibility for common areas
SLA Management
•Automatic assignment based on priority level
•Response and resolution timeframes clearly defined
•Monitoring and escalation for deadline management
•Variance tracking for performance reporting
SharePoint Integration
•Automatic folder creation for each Work Request (‘Maintenance Request Photos’)
•7-day access validity for security
•Email verification required for photo access
•Security code authentication for identity confirmation
Status Tracking
•New: Initial creation, not yet sent
•Sent: Dispatched to responsible party
•In Progress: Work has commenced
•On Hold: Work temporarily suspended
•Completed: Work finished and verified
•Deferred: Scheduled for future action (Deferred Type only)
•Under Investigation: Assessment in progress (Investigation Type only)
Important Notes
•Work Requests are for non-paid work only
•Paid work requires conversion to Work Task
•All communications are tracked in Zavanti system
•Photo access security cannot be bypassed
•7-day photo access limit is non-negotiable for security
•SLA compliance is monitored and reported
•Work Request Type determines recipient and process flow
•General Work Requests must be reclassified before dispatch