In some cases, second reminder letters may need to be sent manually due to time constraints
1. Diarise ahead of time the Second Reminder Date from Zavanti into your Outlook Calendar
2. One week before the Second Reminder Milestone Date, alert Housing Officers that they may need to make a hand delivery appointment in their calendars
3. Once the Status is Updated to 2nd Reminder, Logon to ShareFile
4. Locate documents and remove them from the auto-delivery schedule
5. Instruct Housing Officers to hand deliver letters within 24 hours