1. Response By SLA: Time allowed to send Work Task to contractor
o Default: 24 hours for most priorities (customizable)
o Starts when work Request/task created
o Succeeds when ‘Email Work Task’ clicked
o Fails if not sent within timeframe
2. Resolve By SLA: Time allowed for contractor to complete work
o Based on priority (e.g., 14 days for ‘14 Day Repair’)
o Starts when Work Task sent to contractor
o Succeeds when completed within timeframe
o Fails if completed after deadline
SLAs (Response by and resolve by) are defined in Zavanti based on the Priority of the Work Task: